Terms of Service

True North RV Service, LLC

Effective Date: January 1, 2026

Please read these Terms of Service carefully before using this website or submitting a service request. These Terms of Service govern your use of the True North RV Service, LLC website, online forms, SMS/text messaging program, and related services.

By accessing this website, submitting a form, requesting service, booking an appointment, communicating with us, or using our services, you agree to these Terms of Service and our Privacy Policy.

Company Information

This website is owned and operated by True North RV Service, LLC, a South Dakota limited liability company.

True North RV Service, LLC provides mobile RV repair, diagnostics, maintenance, and related services. Our service areas may vary seasonally and may include Rapid City, the Black Hills, South Dakota, Lake Havasu City, Parker, Arizona, and surrounding areas, depending on the time of year, technician availability, scheduling, travel distance, weather, road conditions, and service capacity.

For questions about these Terms of Service, you may contact us at:

True North RV Service, LLC

Website: truenorthrvservice.com

Email: support@truenorthrvservice.com

South Dakota Phone: 605-777-0035

Arizona Phone: 928-585-0060

General Terms

This website, including all pages, forms, content, text, graphics, images, videos, and related materials, is referred to as the “Site.” True North RV Service, LLC may be referred to in these Terms as “True North RV Service,” “Company,” “we,” “us,” or “our.”

By using the Site, you agree to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms that may apply to specific services, forms, estimates, invoices, appointments, or transactions.

Accessing the Site in any manner, whether manually, automatically, or otherwise, constitutes use of the Site and your agreement to be bound by these Terms.

We may update or modify these Terms of Service from time to time. When we do, we will post the revised Terms on this website with an updated effective date. Your continued use of the Site or our services after changes are posted means you accept the revised Terms.

Website Use

You agree to use the Site only for lawful purposes and in a way that does not interfere with the Site, our business operations, or the rights of others.

You agree not to:

- Use the Site for fraudulent, misleading, abusive, or unlawful purposes

- Submit false, inaccurate, or misleading information

- Attempt to gain unauthorized access to any part of the Site, systems, forms, databases, or accounts

- Interfere with the security, functionality, or availability of the Site

- Use automated tools, bots, scrapers, or similar technologies to access or collect information from the Site without our permission

- Upload or transmit malware, viruses, harmful code, or disruptive content

- Copy, reproduce, or use Site content for commercial purposes without our written permission

We reserve the right to restrict, suspend, or terminate access to the Site if we believe a user has violated these Terms or used the Site in an inappropriate, harmful, or unlawful manner.

Service Requests and Appointments

You may submit a service request through our website, by phone, by text message, by email, or through other communication methods we make available. Submitting a request does not guarantee that we can accept the job, provide service at a specific time, or complete the requested work.

Appointments are subject to availability, service area, technician schedule, weather conditions, parts availability, site accessibility, safety conditions, and the nature of the RV issue.

We may contact you to confirm details, request additional information, schedule an appointment, reschedule an appointment, provide an estimate, request photos or documentation, or determine whether the requested service is within our scope of work.

You agree to provide accurate and complete information when submitting a service request, including your name, contact information, RV location, RV year, RV make, RV model, RV type, description of the issue, site or lot number if applicable, and any other information reasonably needed to evaluate or perform the requested service.

Because True North RV Service, LLC operates in different service areas at different times of the year, appointment availability is location-dependent and seasonal. Submission of a service request does not guarantee that we are currently operating in your area or available to provide service at your requested location or time.

Scope of Services

True North RV Service, LLC provides mobile RV repair, diagnostics, and maintenance services for eligible RVs and related vehicles, which may include travel trailers, fifth wheels, toy haulers, truck campers, camper vans, Sprinter vans, Class A motorhomes, Class B motorhomes, and Class C motorhomes.

Services may include interior, exterior, diagnostic, maintenance, plumbing, electrical, cooling, heating, appliance, slide, leveling system, roof, brake, battery, seal, water heater, wheel bearing, and related RV services, depending on the specific issue, RV system, technician availability, and service limitations.

Some systems, brands, parts, appliances, or service types may be excluded or unavailable. We reserve the right to decline any service request that is outside our scope, requires specialty tools or certifications we do not provide, involves unsafe conditions, involves unavailable parts, or is otherwise not appropriate for mobile service.

Information on the Site describing services is for general informational purposes only and does not guarantee that a specific repair, diagnosis, part, or service will be available for every RV, issue, or location.

Customer Responsibilities

To help us provide service safely and efficiently, you agree to:

- Provide accurate information about your RV and the issue being reported

- Confirm that you are the owner of the RV or are authorized to request service for it

- Provide safe and reasonable access to the RV

- Ensure that the RV is located in a place where service may lawfully and safely be performed

- Provide any required gate codes, site numbers, campground access instructions, or contact information

- Remove obstacles, personal items, pets, or hazards from the work area when requested

- Be available or provide an authorized representative during the appointment if needed

- Follow any safety instructions given by our technician

- Pay all approved charges, invoices, fees, parts costs, diagnostic fees, travel fees, and service fees when due

We may refuse or stop work if conditions are unsafe, access is restricted, the customer is unavailable, the service location is unsuitable, weather conditions create a hazard, or the requested service cannot reasonably be performed.

Estimates, Diagnostics, and Repairs

Any estimate, quote, or price range provided before inspection is based on the information available at that time and is not a final guarantee of total cost.

RV issues may require diagnostics before the cause of a problem can be determined. Diagnostic work may reveal additional problems, hidden damage, unrelated issues, required parts, or additional labor needs.

You are responsible for approved diagnostic fees, service call fees, travel fees, labor charges, parts, materials, taxes, disposal fees, and any other charges disclosed to you before or during service.

We will make reasonable efforts to explain recommended repairs and obtain approval before performing additional work that materially changes the expected cost. However, you understand that final costs may vary based on the condition of the RV, availability of parts, complexity of the repair, hidden issues, prior repairs, manufacturer design, and other factors outside our control.

An estimate does not guarantee that a repair will fully resolve the issue, especially when the problem is intermittent, caused by multiple system failures, related to unavailable parts, affected by prior work, or caused by conditions that cannot be fully inspected during mobile service.

Parts, Materials, and Customer-Supplied Parts

Parts and materials may be sourced from manufacturers, distributors, retailers, suppliers, or other vendors. Parts availability, shipping times, pricing, substitutions, and compatibility may vary.

If a part is unavailable, delayed, discontinued, defective, incorrectly supplied, or incompatible, the appointment or repair may need to be rescheduled or revised.

If you request that we use customer-supplied parts, we may accept or decline that request at our discretion. Customer-supplied parts may not be covered by any labor warranty, workmanship guarantee, or parts warranty from True North RV Service, LLC. We are not responsible for defects, fitment issues, missing components, manufacturer defects, safety issues, or failure of customer-supplied parts.

Manufacturer warranties, supplier warranties, and third-party parts warranties, if any, are provided by the manufacturer, supplier, or third party, not by True North RV Service, LLC.

Payments

Payment is due as stated on the applicable estimate, invoice, service agreement, or payment request. Unless otherwise agreed in writing, payment may be due at the time of service, upon completion of diagnostics, upon completion of repairs, or upon receipt of invoice.

We may accept cash, checks, major credit cards, or other payment methods we make available. Accepted payment methods may change at any time.

You agree to pay all approved charges, including service call fees, diagnostic fees, travel fees, labor, parts, materials, taxes, card processing fees if applicable, return check fees if applicable, collection costs, and any other agreed charges.

If payment is not received when due, we may pause additional work, decline future appointments, charge late fees where permitted by law, or pursue collection of unpaid balances.

Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please contact us as soon as possible.

We reserve the right to reschedule or cancel appointments due to weather, technician availability, road conditions, safety concerns, illness, parts availability, emergencies, inaccurate service information, inaccessible RV location, or circumstances outside our control.

Cancellation fees, trip fees, diagnostic fees, or other charges may apply if an appointment is cancelled late, if we arrive and cannot access the RV, if the service location is unsafe or inaccessible, or if the customer is unavailable when required.

No Emergency Service Guarantee

True North RV Service, LLC does not guarantee emergency service, immediate response, same-day service, roadside rescue, towing, medical assistance, or life-safety response.

If you are experiencing an emergency, immediate safety risk, fire, gas leak, electrical hazard, carbon monoxide concern, medical emergency, traffic hazard, or other dangerous situation, call 911 or the appropriate emergency service provider.

SMS Messaging Terms and Compliance

Program Description: True North RV Service, LLC may send SMS/text messages to customers and prospective customers who have submitted a form, requested service, booked an appointment, contacted us, or otherwise opted in to receive SMS communications. Messages may include service request follow-ups, appointment confirmations, appointment reminders, scheduling updates, rescheduling notices, estimate or quote updates, customer support communications, and other messages related to your interactions with us.

Opt-In: By providing your phone number and opting in through our website forms, scheduling forms, phone calls, text messages, or other approved methods, you consent to receive SMS/text messages from True North RV Service, LLC at the phone number provided. Consent to receive SMS/text messages is not a condition of purchase.

Cancellation Instructions: You may cancel SMS/text messages at any time by replying “STOP” to any text message from us. After you send “STOP,” we may send one final confirmation message confirming your unsubscribe status. After that, you will no longer receive SMS/text messages from us unless you opt in again.

Rejoining Instructions: To rejoin our SMS program after opting out, sign up again through the same method you used initially, submit a new form, or otherwise provide renewed consent. Once you rejoin, we may resume sending SMS/text messages to you.

Help Instructions: If you need help with our SMS program, reply “HELP” to any text message from us, email support@truenorthrvservice.com, or call the applicable True North RV Service phone number during business hours.

Carrier Liability: Wireless carriers are not liable for delayed or undelivered messages.

Message and Data Rates: Message and data rates may apply for messages sent to you from us and messages sent from you to us. Message frequency varies based on your service requests, appointment schedule, and interactions with True North RV Service, LLC. For questions about your text or data plan, contact your wireless provider.

Supported Carriers: Our SMS program is intended to work with major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and most regional carriers. Carrier participation and delivery are not guaranteed.

Age Restriction: You must be at least 18 years old to participate in our SMS/text messaging program.

Privacy: For privacy-related information, please review our Privacy Policy at truenorthrvservice.com/privacy-policy.

Compliance: We intend to comply with applicable laws, rules, and industry guidelines regarding SMS/text messaging, including the Telephone Consumer Protection Act and applicable carrier or messaging guidelines.

Email Communications

By submitting a form, sending us an email, requesting service, or otherwise providing your email address, you agree that we may contact you by email regarding your inquiry, appointment, estimate, invoice, service request, customer support issue, or related business purpose.

We may also send transactional or service-related emails, including appointment updates, invoice notices, service communications, and customer support responses.

Marketing emails, if any, may include an unsubscribe option where required by law.

Online Forms and Submitted Information

When you submit information through the Site, you represent that the information is accurate, complete, and submitted by you or with your authorization.

You agree not to submit false information, another person’s information without permission, spam, harmful content, unlawful content, or information intended to interfere with our business operations.

We may use submitted information to respond to your inquiry, evaluate service requests, schedule appointments, provide estimates, perform services, process payments, maintain records, improve our services, and communicate with you as described in these Terms and our Privacy Policy.

Intellectual Property Rights

The Site and all materials available on the Site, including text, graphics, logos, images, videos, design elements, layout, service descriptions, and other content, are owned by or licensed to True North RV Service, LLC and are protected by copyright, trademark, and other intellectual property laws.

You may access and use the Site for your personal, non-commercial use. You may download or print a copy of individual pages for personal reference, provided that you do not remove copyright, trademark, or other proprietary notices.

You may not copy, reproduce, republish, modify, upload, post, transmit, translate, sell, exploit, create derivative works from, distribute, or commercially use Site content without our prior written permission.

User Content, Reviews, Photos, and Submissions

If you submit comments, reviews, testimonials, photos, videos, feedback, social media posts, or other content to us, you represent that you own the content or have the right to submit it.

By submitting content to us, you grant True North RV Service, LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, edit, and distribute that content for business, customer service, recordkeeping, marketing, website, social media, and promotional purposes, unless prohibited by law or otherwise agreed in writing.

You agree not to submit content that is false, defamatory, abusive, unlawful, infringing, misleading, obscene, threatening, or otherwise inappropriate.

We reserve the right to remove, decline, or edit user-submitted content at our discretion.

Third-Party Links and Services

The Site may contain links to third-party websites, platforms, maps, review pages, payment processors, scheduling tools, social media platforms, or other resources.

We provide third-party links for convenience only. We do not control and are not responsible for third-party websites, content, policies, security, availability, products, services, or practices.

Your use of third-party websites or services is at your own risk and may be governed by the third party’s own terms and privacy policies.

Online Commerce and Third-Party Payment Processing

Certain services, invoices, deposits, payments, or transactions may be processed through third-party payment processors or financial service providers.

We are not responsible for the acts, omissions, processing delays, service outages, security practices, fees, policies, or errors of third-party payment processors or financial institutions.

You agree to provide accurate billing and payment information and authorize us or our payment processor to charge approved amounts using the payment method you provide.

No Warranties Regarding Website

The Site and its content are provided “as is” and “as available.” We do not guarantee that the Site will be uninterrupted, error-free, secure, current, complete, or free of viruses or harmful components.

To the fullest extent permitted by law, True North RV Service, LLC disclaims all warranties regarding the Site, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Service Disclaimer

We make reasonable efforts to provide professional mobile RV service, diagnostics, and maintenance. However, RV systems can be complex, prior repairs may affect performance, parts may fail, and some issues may be intermittent or hidden.

Except for any written warranty expressly provided by True North RV Service, LLC for a specific service, all services are provided without warranties of any kind, express or implied, to the fullest extent permitted by law.

We do not guarantee that every issue can be diagnosed, repaired, resolved, or prevented through mobile service. We are not responsible for unrelated issues, pre-existing conditions, manufacturer defects, hidden damage, customer-supplied parts, customer misuse, unauthorized repairs, lack of maintenance, normal wear and tear, acts of nature, or conditions outside our control.

Limitation of Liability

To the fullest extent permitted by law, True North RV Service, LLC and its owners, officers, employees, contractors, agents, affiliates, and service providers will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of use, lost profits, lost business, loss of data, travel delays, lodging expenses, campground fees, missed reservations, vacation disruption, towing expenses, or other consequential losses arising out of or related to your use of the Site, your request for services, or services provided.

To the fullest extent permitted by law, our total liability for any claim arising out of or related to the Site, these Terms, or our services will not exceed the amount you paid to True North RV Service, LLC for the specific service giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless True North RV Service, LLC and its owners, officers, employees, contractors, agents, affiliates, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

- Your use of the Site

- Your violation of these Terms

- Your submission of false, inaccurate, or unauthorized information

- Your violation of any law or third-party right

- Unsafe, inaccessible, or unsuitable service conditions caused or controlled by you

- Your misuse of services, parts, communications, or information provided by us

Privacy Policy

Your use of the Site and our services is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

You can review our Privacy Policy at truenorthrvservice.com/privacy-policy.

Termination

We reserve the right to terminate, suspend, or restrict your access to the Site or decline service if we believe you have violated these Terms, submitted false information, failed to pay amounts due, engaged in abusive or unlawful conduct, created unsafe working conditions, or otherwise acted in a way that we determine is inappropriate or harmful.

Upon termination, you must stop using the Site and any content obtained from it, except as permitted by law.

Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the State of South Dakota, without regard to conflict of law principles, except where the laws of another state, including Arizona, are required to apply to services performed in that state.

Any dispute, claim, or controversy arising out of or related to these Terms, the Site, or services provided by True North RV Service, LLC shall first be addressed through good-faith informal resolution. You agree to contact us and provide a reasonable opportunity to resolve the issue before initiating a formal claim.

If the dispute cannot be resolved informally, the parties agree that the dispute shall be resolved through binding arbitration, unless prohibited by applicable law or unless the parties agree otherwise in writing. The arbitration shall take place in South Dakota unless another location is required by applicable law, the services at issue were performed in another state, or the parties mutually agree in writing.

Nothing in this section prevents either party from seeking relief in small claims court, pursuing collection of unpaid invoices, or seeking injunctive relief where appropriate.

Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be posted on our website with the effective date.

Your continued use of the Site or our services after updated Terms are posted means you accept the revised Terms.

Contact Us

If you have questions about these Terms of Service, please contact us at:

True North RV Service, LLC

Website: truenorthrvservice.com

Email: support@truenorthrvservice.com

South Dakota Phone: 605-777-0035

Arizona Phone: 928-585-0060

By using our website, submitting a form, requesting service, communicating with us, or using our services, you agree to these Terms of Service.