Privacy Policy

True North RV Service, LLC is committed to protecting the privacy of visitors to our website and those providing contact information. Also, True North RV Service, LLC is opposed to unauthorized commercial email delivery, otherwise known as spam. Please read the following Privacy and Spam Policy to understand how your personal information is treated. If you have any questions or concerns regarding this Privacy and Spam Policy, please send an email to support@truenorthrvservice.com. Please notify support@truenorthrvservice.com of any spam abuses.

The following privacy policy (“Privacy Policy”) sets forth True North RV Service, LLC’s policy concerning information, including personally identifiable data (“Personal Data”) and other information True North RV Service, LLC collects from visitors to the True North RV Service, LLC website located at http://truenorthrvservice.com (the “Website”). True North RV Service, LLC, the owner and operator of the website, is an LLC formed under the laws of South Dakota, United States.

WHAT INFORMATION DO WE COLLECT & HOW IS IT USED?

Information You Voluntarily Submit to the Website: We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries or register for access to the website. Personal Data may include, but is not limited to:

-Your name

-Email address

-Mailing/Billing Address

Our legal basis for processing this information is your consent, and by voluntarily providing us with Personal Data, you are consenting to our use of it under this Privacy Policy. If you provide Personal Data to us, you acknowledge and agree that such Personal Data may be transferred and stored from your current location to the offices and servers of True North RV Service, LLC, and the authorized third parties referenced below.

Automatically-Collected Information: We automatically collect certain information about you and the device with which you access Truenorthrvservice.com. For example, when you use Truenorthrvservice.com, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the website. We may also collect information about actions you take when using Truenorthrvservice.com such as links clicked. This information is used for website analytics and will never be sold or given to a third party.

Cookies: We may log information using cookies, which are small data files stored on your browser by True North RV Service, LLC. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the website. For more information about our use of cookies, please see below.

HOW YOUR PERSONAL INFORMATION MAY BE USED

True North RV Service, LLC, and our subsidiaries and affiliates may use your personal information in the following ways:

-To operate and maintain the website

-To identify you as a user of the website

-To respond to your comments or inquiries

-To track and measure website performance

-To review the effectiveness of our marketing programs and analyze other general demographic trends

-To notify you of new information or services that may be of interest to you

DOES TRUE NORTH RV SERVICE, LLC SHARE MY INFORMATION?

True North RV Service, LLC will not share, rent, or sell your personally identifiable information with third-parties. We may, however, share your information with third parties when you request us to do so for product inquiries.

Third Parties with Permission: We may share your information with third parties to whom you ask us to send your information.

Agents, Consultants, and Related Third Parties: True North RV Service, LLC, like many businesses, may hire other companies to perform certain business-related functions. Examples of such services include mailing information, maintaining databases, and processing payments. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific services.

Legal Requirements: True North RV Service, LLC may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation or to respond to requests from law enforcement or other government officials relating to investigations or alleged illegal activity or in connection with our own investigation of suspected or actual unlawful activity, in which case we may (and you hereby authorize us to) disclose information without subpoenas or warrants served on us, (ii) protect and defend the rights or property of True North RV Service, LLC, (iii) act in urgent circumstances to protect the personal safety of users of the website or the public, (iv) protect against legal liability including to resolve disputes, investigate problems, or enforce our Customer contracts.

Third-Party Vendors: Additionally, True North RV Service, LLC may use third-party service providers to service various aspects of the website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies. True North RV Service, LLC currently uses the following third-party service providers: None at this time

Tracking: True North RV Service, LLC uses various marketing tools that help us create a better user experience for people visiting our site. These tools allow us to look at aggregated data such as scrolling patterns and clicks and enables us to run tests to determine which pages result in the best actions. However, your personally identifiable information is not used by any of these tools.

OTHER TYPES OF DATA

Non-Identifiable Data: When you interact with us through the website, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to identify you specifically. The website may use such information and pool it with other information to track, for example, the total number of visitors to our website, the number of visitors to each page of our website, and the domain names of our visitors’ Internet service providers. It is important to note that no Personal Data is available or used in this process.

Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Truenorthrvservice.com True North RV Service, LLC may conduct research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and we may share this aggregate data with our affiliates. This aggregate information does not identify you personally. True North RV Service, LLC may also disclose aggregated user statistics to describe our services to current and prospective business partners and other third parties for other lawful purposes.

PUBLICLY VISIBLE INFORMATION

If you leave a comment on the website (Truenorthrvservice.com) or leave a comment on any True North RV Service, LLC social media platform including but not limited to Facebook, Instagram, or Yelp, certain information provided by you may be publicly visible.

COOKIES

True North RV Service, LLC uses cookies to store visitors’ preferences; record user-specific information on what pages users access or visit. This section explains what cookies are, how we use Cookies and similar technologies on our website, and what you can do to manage how cookies are used.

WHAT ARE COOKIES?

A cookie is a small text file that is sent to your computer or mobile device (referred to in this policy as a “device”) by the web server so that a website can remember some information about your browsing activity on the website. The cookie will collect information relating to your use of the website, information about your device such as the device’s IP address and browser type, demographic data, and if you arrived at our website via a link from a third-party site, the URL of the linking page.

In addition to cookies, the website may use web beacons. Web beacons allow us to count the number of users who have visited or accessed the website and to recognize users by accessing our cookies. We may employ web beacons to facilitate Website administration and navigation, to track the actions of users of the website, to compile aggregated statistics about Website usage and response rates, and to provide an enhanced online experience for visitors to the website. We may also include web beacons in HTML-formatted email messages that we send to determine which email messages were opened. A web beacon is often invisible because it is only 1 x 1 pixel in size with no color. A web beacon can also be known as a web bug, 1 by 1 GIF, invisible GIF, and tracker GIF.

WHAT ARE THE DIFFERENT TYPES OF COOKIES AND HOW DO WE USE THEM?

Essential: These are cookies that are essential for the running of our website. Without these cookies, parts of our website would not function. These cookies do not track where you have been on the internet and do not gather information about you that could be used for marketing purposes.

Functional: These cookies are used to remember your preferences on our website and to provide enhanced, more personal features. The information collected by these cookies is usually anonymized, so we cannot identify you personally. Functional Cookies do not track your internet usage or gather information which could be used for selling advertising.

Analytical Performance: Analytical Performance Cookies are used to monitor the performance of Truenorthrvservice.com, for example, to determine the number of page views and the number of unique users our website has. We use this information to improve user experience or identify areas of the website, which may require maintenance. The data is anonymous (i.e., it cannot be used to identify you and does not contain personal information such as your name and email address), and it is only used for statistical purposes.

Advertising: Behavioral advertising cookies, which may be placed on your device by our trusted third-party service providers or us, remember that you have visited a website and use that information to provide you with advertising which is tailored to your interests. This is often called online behavioral advertising and is done by grouping together shared interests based upon web browsing history. Your web browsing history can be used to infer things about you (e.g., your age, gender, etc.), and this information may also be used to make advertising on websites more relevant to you. Although behavioral advertising cookies can track your activity around the internet, these cookies cannot identify you personally, even if you are signed in to our website. Truenorthrvservice.com does not currently use advertising cookies.

Third-Party Cookies and Links: You may notice on some pages of our website that cookies have been set that are not related to us. When you visit a page with content embedded from, for example, third party products or services, Facebook. These third-party service providers may set their own cookies on your device. We do not control the use of these third-party cookies and cannot access them due to the way that Cookies work, as Cookies can only be accessed by the party who initially set them. Please check the third-party websites for more information about these Cookies.

That being said we seek to protect the integrity of our website and welcome any feedback related to these sites.

WHAT IF THERE ARE CHANGES TO THIS PRIVACY AND SPAM POLICY?

If we change our Privacy and Spam Policy, we will post those changes on our privacy page at http://truenorthrvservice.com.

RIGHTS RELATED TO YOUR PERSONAL DATA

Under laws in certain countries in which we operate, customers and other visitors to our website from those countries have a right to access Personal Data about themselves and to amend, correct, or delete Personal Data that is inaccurate, incomplete, or outdated. We will, upon request, provide you with confirmation regarding whether we are processing Personal Data about you, consistent with applicable law. Also, upon your request, we will take reasonable steps to correct, amend, or delete your Personal Data that is found to be inaccurate, incomplete or processed in a manner non-compliant with this Privacy Policy or applicable law, except where the burden or expense of providing access would be disproportionate to the risks to your privacy, where the rights of persons other than you would be violated or where doing so is otherwise consistent with applicable law. Unless prohibited by applicable law, we reserve the right to charge a reasonable fee to cover costs for providing copies of Personal Information that you request.

Please note that while any amendments, corrections or deletions will be reflected in active user databases (as updated with a reasonable period), we may retain all Personal Data for backups, archiving, prevention of fraud and abuse, analytics, and satisfaction of other legal obligations we reasonably believe applicable.

You authorize us to use and disclose any new or modified information that you provide in accordance with this Privacy Policy, and you agree that we are under no obligation to delete or modify information that you have previously chosen to provide us as to which you have not instructed us to take such action. Please remember, however, that if we have already disclosed some of your Personal Data to third parties, we cannot access that Personal Data any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures.

We may retain your Personal Data to comply with laws, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, enforce our contracts, and take other actions otherwise permitted by law.

Please contact us at support@truenorthrvservice.com to submit a request or obtain information regarding any of the above.

SENSITIVE PERSONAL INFORMATION

Unless you choose to provide it to us, we do not collect sensitive personal information from you using the website. This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background, or

trade union memberships. If you elect to submit such information to us, it will be subject to this Privacy and Spam Policy.

CHILDREN’S INFORMATION

True North RV Service, LLC does not knowingly collect any personally identifiable information from children under the age of 16. If you are under the age of 16, please do not submit any Personal Data through the website. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the website without their permission. If a parent or guardian believes that True North RV Service, LLC has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at support@truenorthrvservice.com, and we will use our best efforts to promptly remove such information from our records.

SPAM POLICY

True North RV Service, LLC is strongly opposed to spam. We will only send email to users that have explicitly requested to receive an email from True North RV Service, LLC. Examples may include:

-Users that complete a contact form

-Direct email to support@truenorthrvservice.com

-All communication will be related and relevant to what you have requested.

WEB LINKS

Truenorthrvservice.com contains links to other sites. Please be aware that True North RV Service, LLC is not responsible for the privacy practices or the content of such other sites. We encourage our users to be aware when they leave our site to read the privacy and spam policies of every website that collects personally identifiable information. This Privacy and Spam Policy applies solely to information collected by True North RV Service, LLC.

EMAIL COMMUNICATIONS

If you send us an email with questions or comments, we may use your personally identifiable information to respond to your questions or comments, and we may save your questions or comments for future reference. For security reasons, we do not recommend that you send non-public personal information, such as passwords, social security numbers, or bank account information, to us by email. We reserve the right to send you transactional emails such as customer service communications.

HOW DO I CONTACT TRUE NORTH RV SERVICE, LLC?

If you have any further questions or comments regarding the True North RV Service, LLC’s website (Truenorthrvservice.com) or this Privacy and Spam Policy, you may contact support@truenorthrvservice.com.

OTHER TERMS AND CONDITIONS

Your access to and use of the website may also be subject to any separate agreements or terms and conditions you have signed or agreed to with True North RV Service, LLC. Please refer to those agreements as needed.

Regardless of any other provision in this Privacy Policy, we reserve the right to disclose any personally identifiable or non-personally identifiable information about you to (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our website, or other users; or (d) protect, in an emergency, the health and safety of our customers or the general public. This includes exchanging information with third parties and organizations in connection with credit risk reduction and fraud protection.

CHANGES TO TRUE NORTH RV SERVICE, LLC’S PRIVACY AND SPAM POLICY

The website may change from time to time. As a result, at times, it may be necessary for us to make changes to this Privacy Policy. At a minimum, we will update this Privacy Policy once per year. We reserve the right to update or modify this Privacy Policy at any time without prior notice. Your continued use of the website after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.